Need to know
Frequently asked questions
Every GX piece is premium activewear, made by specialist activewear factories to our own spec, at everyday prices. Here is everything people ask us.
Can't find your answer? WhatsApp us+91 91936 55103 · Mon–Sat, 10 am – 7 pmAbout GX
How is GX activewear made?
Every GX piece is made by specialist activewear factories to GX's own spec, and the fabric, the cut and the final quality checks are ours. The fabric composition is printed on every product page.
Why does GX cost less than the big global brands?
We sell direct to you, online. No shops, no distributors and no big-brand markup between the factory and your door, so the money goes into the fabric and the fit instead.
How do you check the quality of GX pieces?
Every style is made to our written spec for fabric, weight and measurements, and the pieces are checked by us before they reach you. If anything arrives damaged, faulty or wrong, you get a replacement or a full refund, your choice.
Does GX sizing run differently from other brands?
Brands size differently from label to label, so go by the centimetres on our size guide rather than the letter. Every chart comes from that style's own spec. Between two sizes? Size up for a relaxed fit, down for compression, or WhatsApp us your height and usual size.
Size & fit
Will it fit me?
Every product page has its own size chart with the garment's real measurements. If you're unsure, WhatsApp us your height and the size you usually wear, and we'll tell you which size to take. If it still doesn't fit, exchange it within 14 days of delivery. The first exchange is free, pickup included.
I'm between two sizes. Which should I take?
Message us on WhatsApp with your height, your usual size in one brand you wear, and whether you like it snug or relaxed. We answer from the garment measurements, not a guess.
Can I talk to a person?
Yes. WhatsApp +91 91936 55103, Mon–Sat, 10 am – 7 pm. A real person replies, and we can call you if you'd rather talk. Email [email protected] any time.
Exchanges & returns
What is your return policy?
Wrong size? Exchange it within 14 days of delivery; the first exchange is free, pickup included. Changed your mind? Return it within 14 days for full store credit, or money back to your UPI or bank account less ₹99. Damaged, faulty or the wrong item? A replacement or a full refund, your choice, at no cost.
How do I start an exchange or return?
WhatsApp +91 91936 55103 with your order number, or use the contact form. We book the courier pickup from your door. Pack the piece unworn and unwashed with its tags on; once it reaches us and passes a quick check, we ship your new size or start your refund.
How do refunds work?
Once the piece reaches us and passes a quality check (usually 2 working days), we start your refund within 48 hours. Money back goes to your UPI or bank account in 5–7 working days; store credit is issued the same day and lasts 12 months. For a damaged, faulty or wrong item on a prepaid order, the refund goes back to your original payment method.
Can I exchange something I bought with a discount code?
Yes. An order placed with a discount code follows the normal policy. Only pieces shown at a Sale price on the product page are exchange-only, and they still get one free size exchange.
Orders & delivery
How long will my order take to reach me?
Most orders across India arrive within 3–7 business days after dispatch. We email your tracking link as soon as the parcel is on its way.
How much is delivery?
Delivery in India is a flat ₹99. Delivery is included with GX Bronze: sign in and add the ₹99 Bronze month in your GX bag for 5% off and delivery included on your GX orders for 30 days. Delivery is also included for Give X India members, on every plan, with no minimum order; those plans are on givexindia.com.
Do you offer cash on delivery?
Yes, across India, except a few pin codes where the courier cannot collect cash (checkout tells you). You can also pay online by UPI or card.
How can I track my order?
Use the tracking link in your dispatch email, or open the order from your GX account. If tracking hasn't moved, WhatsApp us your order number.
How do I cancel my order?
WhatsApp us your order number as soon as you can. Orders can be cancelled any time before dispatch; once shipped, the exchange and return policy applies.