We want your GX pieces to fit and feel right, and returning one should be easy. You have 14 days from delivery to exchange or return, your first size exchange is free, and we book the pickup from your door. To start, WhatsApp +91 91936 55103 with your order number.
Quick Policy Overview
| Situation | What you get |
|---|---|
| Wrong size | First exchange free, pickup included. Each exchange after that is ₹99. |
| Changed your mind | Your choice: an exchange, full store credit, or money back to your UPI or bank account less ₹99 |
| Damaged, faulty or wrong item | Replacement or full refund, your choice, at no cost to you |
| Window | 14 days from delivery |
| Ordered with a discount code | Normal policy applies |
| Sale-priced piece | One free size exchange; no change-of-mind return |
| Briefs | Not returnable once the pack is opened, unless damaged, faulty or wrong |
1. Size Exchanges
If your piece doesn't fit, request an exchange within 14 days of delivery.
First Exchange
Free. We collect the piece from your door and ship your new size once it reaches us and passes a quick check.
Further Exchanges
Each exchange after the first on the same order is a flat ₹99, covering pickup and the new delivery. Subject to the size being in stock; if it isn't, you can choose store credit or money back instead (section 2).
Not sure which size to pick? WhatsApp us your height and usual size before you order, or check the size guide.
2. Returns for Change of Mind
Return an unworn piece within 14 days of delivery and choose:
- An exchange for another size or colour
- Full store credit, issued the same day and valid for 12 months
- Money back to your UPI ID or bank account, less ₹99 for the return pickup
This applies to prepaid and Cash on Delivery orders alike.
3. Damaged, Faulty or Wrong Items
If your order arrives damaged or isn't what you ordered, tell us within 48 hours of delivery with photos (an unboxing video helps). A manufacturing fault that shows up later can be raised within 30 days of delivery.
You choose a replacement or a full refund, including the delivery and any COD fee you paid. Pickup is free. Prepaid orders are refunded to the original payment method; Cash on Delivery orders to your UPI ID or bank account.
4. Condition of Returned Pieces
Everything sent back must be:
- Unworn and unwashed
- Free from stains, marks, perfume or deodorant
- Returned with its original tags
Briefs can't be returned once the pack is opened, for hygiene, unless they are damaged, faulty or wrong. Sports bras and leggings follow the normal policy as long as the tags and any hygiene liner are intact.
Every return gets a quick quality and hygiene check. If a piece doesn't meet these conditions we'll send it back to you and explain why.
5. Refund Timing
Once your piece reaches us and passes its check (usually within 2 working days), we start your refund within 48 hours. Money to UPI or a bank account arrives in 5–7 working days; refunds to the original payment method follow your bank's timeline. Store credit is issued the same day.
6. Sale-Priced Pieces and Charges
An order placed with a discount code follows this policy in full. Only pieces shown at a Sale price on the product page are exchange-only: one free size exchange, no change-of-mind return. Damaged, faulty or wrong sale pieces are covered by section 3.
The original delivery fee and any Cash on Delivery fee are refunded only when the piece was damaged, faulty or wrong.
7. Pickup
We book a courier pickup from your address. The courier may try up to three times, so please keep the parcel packed and ready. If your pin code has no pickup service, send it by any trackable courier and we'll repay the cost, up to ₹100, once it arrives.
8. How to Start an Exchange or Return
Within 14 days of delivery, WhatsApp +91 91936 55103 (Mon–Sat, 10 am – 7 pm), use our contact page, or email [email protected]. Send:
- Your order number
- What you'd like: exchange (and the new size), store credit or money back
- Photos, if the piece is damaged, faulty or wrong
Important
This policy covers orders delivered in India. International returns are explained in our shipping policy. Your rights under the Consumer Protection Act, 2019 are not affected by anything on this page.